Privacy Policy


Phoenix Building Systems Ltd (‘we’, ‘us’, ‘our’ or ‘the Company’) is committed to protecting your personal data and handling it responsibly. We gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data. Phoenix Building Systems Ltd registered office is at 10 Burma Drive, Hull HU9 5SD and we are a company registered in England and Wales under company number 4853906. We act as the data controller when processing your data.

Information we collect;

Personal information that Phoenix Building Systems Ltd Processes in connection with all of our products and services, if relevant, includes but is not limited to:

  • Personal and contact details (for example, full name, contact details and contact detail history);

  • Records of your contact and communication with us (including enquiry, application, quotation, administration, account management, and illustrations);

  • Details of products and services you hold with/supply to us, as well as those you have been interested in and have held, and the associated payment methods used;

  • The usage history of our/your products and services and payments made;

  • Insights about you gained from analysing or profiling customers and suppliers. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The source of your personal information

Phoenix Building Systems Ltd may collect personal information from the following general sources:

  • You directly (including your interactions with us through our website, when you visit Phoenix Building Systems Ltd and when you correspond with us such as by email or over the phone);

  • A third party (e.g. associate or colleague);

  • Publicly available sources where you have published or submitted your information online (e.g. company website, LinkedIn and social media sites); Customer & Supplier Privacy Notice Author: Phoenix Building Systems Ltd.

  • Information generated about you when you use/supply products and services;

  • Publicly available directories and information (for example, telephone directory, social media, internet, news articles, etc.)

All personal information collected is only used for the purposes set out in this notice.

Why and how we process your personal data

The primary legal basis for processing your personal information is based on contractual necessity as we require the information in order to be able to enter into or perform a contract in relation to the supply of goods and/or services. We also collect and store your personal data as part of our legal obligations, e.g. for business accounting and tax purposes. Phoenix Building Systems Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice.

How long your personal information is retained by us

Unless we explain otherwise to you, we will hold your personal information based on the following criteria:

  • For as long as we have reasonable business needs, such as managing our relationship with you, managing your account and managing our operations, and for a limited period of time afterwards (in case of further queries, use of services, etc.);

  • For as long as we/you provide goods and/or services, and then for as long as someone could bring a claim against us;

  • For as long as we remain responsible to you for goods or service; • In line with legal and regulatory requirements or guidance.

Your rights

You have the right to request access to any personal information that Phoenix Building Systems Ltd processes about you and to request information about:

  • What personal data we hold about you;

  • The purposes of the processing;

  • The categories of personal data concerned;

  • The recipients to whom the personal data has/will be disclosed;

  • How long we intend to store your personal data for.

  • If we did not collect the data directly from you, information about the source.

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data, to object to or to restrict processing of your information, although by doing this we would not be able to provide you with/use products or services now or in the future.

You have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If there are circumstances where we rely on your consent to process personal data, you have a right to withdraw that consent.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure your data is protected and kept secure.

Where we are unable to comply with your request we will provide reasons for failing to do so; for example, if fulfilling your request would reveal personal data about another person, or if you ask us

to delete information which we are required by law to keep or have a compelling legitimate interest in keeping.

Sharing and disclosing your personal information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

Safeguarding measures

Phoenix Building Systems Ltd takes your privacy very seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have security measures in place including restricted access, anti-virus/malware and SSL.

Transfers outside the EU

Phoenix Building Systems Ltd is based in the UK and does not transfer or store any personal data outside the EU.

Changes to our Privacy Notice

Our privacy policy was compiled by Phoenix Building Systems Ltd, changes may be required from time to time to reflect changes in the law and/or our privacy practices. We encourage you to check the privacy notice on our website regularly for updates and changes:

Our privacy policy was last updated in January 2024.

Phoenix Building Systems Ltd may change this privacy notice from time to time to reflect changes in the law and/or our privacy practices. We encourage you to check the privacy notice on our website regularly for updates and changes See Website.

How to contact us and exercise your rights If you have any questions about this privacy notice, or if you wish to exercise your rights, you can contact us through our website (https:// or by writing to the Managing Director at our registered office as stated above providing your full name, your preferred contact information and a summary of your query.

We will do our best to assist with any queries you have about your personal data. If you have unresolved concerns, you also have the right to complain to a UK data protection authority where you live, work or where you believe a breach may have occurred. This is likely to be the Information Commissioner’s Office in the UK.